Caterpillar Inc.

Goal: Provide timely repair instructions and corresponding tooling for Caterpillar dealers.

Outsource the production of documents due to reduced internal staff.

• Create guidelines to refurbish large, expensive parts to a reusable, like-new condition.

• Create dealer-oriented operating instructions for the custom tools used to service Cat’s equipment.

• Wrote short sales/marketing pieces for the Dealer Tool Catalog containing thousands of specialized tools used in the everyday service of the product.

• Edit, maintain, and publish Cat Reman (Core Acceptance Criteria Guides).

• Edit, maintain, and publish Cat Machine and Engine Group (Application and Installation Guides).

• Helped create content for tools and accessories to maintain high standards of cleanliness in Cat machines.